F.A.Q
Paws Up
Why do I get charged a de-matt fee?
When dogs are matted it becomes much more of a more tricky job and not as simple to remove the hair, To remove matting adds a lot of additional time to the groom and also has a massive impact on our equipment. Dogs usually struggle emotionally, and also it can be uncomfortable for removal. We do our best to make them comfortable and supported. The important thing is that we can get your pet back to feeling good. When removing matting, a shorter length is generally required as the majority of the time, there isn’t much moving room with how close the mats are to the skin. Every dog is different dependent on their coat type, personality type, it all determines the outcome. It is required that after removal, your pet will need to be on a 4-8weeks schedule.
How long will my dog be there? Dogs are unpredictable, and it isn't always clear, dogs should never be rushed in a groom nor the groomer, I take my time to observe them and see what order they will best fit. Owners are contacted as soon as they are done. They will need to be collected immediately as I have a small facility. It's best to pick a flexible day. Drop off starts at 8:45am until 12:30 this changes with from day to day depending on our grooms.
Why does my dog fear the groomers and look scared? There are times when dogs have had an unfortunate experience, most commonly dog grooming is out of the dog's normal life routine, they would much rather be at home snuggled up with owner and normal comforts. Who can blame them. It's important to understand from the animal's perspective. It can also be the smallest things that make a dog unhappy, loudness, fast pace and differences in the environment. An important rule to dropping off a nervous dog is no long goodbyes, as they make the dog think there is something to worry about. We take good care of your pooch and also have calming aromas. Look for some herbal calmers that may support nervousness. Make sure to have good communication with your groomer to take notice of improvements and where possible changes can be made.
Do you have experience supporting with fear or anxiousness? I am an Energy practitioner, I support dogs to grow confidence in themselves and to find grooming more comfortable. Tools I use are : Intuitive Healing, sound frequency and aroma. I also take notice of your dog's individual needs and match them to its environment. I am confident in my work, which also reassures the dog. Furthermore, I like to keep communication open with my client about how their dog is coping and implement sessions to suit.
Pricing for sessions? Dogs that are referred to requiring more support will require more time and care as an energy practitioner, this is a unique opportunity not usually available at a dog grooming salon as groomers are not required to work with behavioral issues. There will be a standard grooming price as usual and add on depending on what your pooch requires, generally $30 for a stretched appointment. Or if you would like to add your own Energy Bath massage : $5 Healing add on : $10 Flea Charge? With weather being a lot warmer there is usually a surge in fleas, please monitor your pooches Check for flea dirt, this can be found across the back when parting coat. Also the best place to do a flea check is having a good look on the tummy area. My job is to keep a flea free environment, there will now be a $50 fee for fleas to cover costs of the flea products, sprays, and the necessary time put into the protocol. If you have fleas in your environment you will need to get on top of the life cycle: Cats and dogs in your house, car, and bedding. While this is not so common, it is important to keep all our pooches happy and be proactive. Please take a look at your fluffies, if they have fleas, please don't come in until you are on top of it.
Rural Dog Grooming? We are rural 5 mins from Ashhurst situated on a beautiful Organic Farm, there is no road sign, but there is down the driveway pointing into the paddock follow this, our driveway is a typical farmer driveway so be prepared, we are Country styles. 973 Fitzherbert East Road, Aokautere 4471 Only by appointment.